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Vocational Qualification in Tourism Industry | Receptionist

Tampereen seudun ammattiopisto | Tredu
Summary
English
Fall
Application deadline: Joint application / flexible start
   
Lähiopetus
Tampere
Ammatilliset perustutkinnot
Tredun koulutukset

Vocational Qualification in Tourism Industry | Receptionist

The receptionist's work includes guiding customers, making room reservations, invoicing, as well as check-in and check-out. In addition, he/she introduces and sells products and services of tourism industry and guides customers through the use of local travel services. When working, he/she takes care of the safety, well-being and comfort of customers.

Tourism is an international customer service industry and has a variety of job responsibilities. The receptionist does, with a big heart, customer service work for example in accommodation establishments with various business ideas, as well as in companies and establishments providing tourism, conference and congress, spa, health and wellness services.

Communication and interaction skills are the most important skills of a receptionist, who is responsible for the comfort and safety of customers. Skills and knowledge, you will need:

  • customer service and language skills
  • sensitivity and cultural understanding
  • to be thorough and pay attention to detail
  • patience and the ability to remain calm in stressful situations
  • the ability to work well with others
  • excellent verbal communication skills
  • administration skills
  • the ability to understand people’s reactions
  • to be able to carry out basic tasks on a computer or hand-held device

Vocational Qualification in Tourism Industry

Graduates of the Vocational Qualification in Tourism Industry are able to work in customer service tasks in sales, accommodation or tourism services in the tourism industry. They are also able to design, commercialize and implement, market and sell tourism products and services.

Want to know more?

For more information about Vocational Qualification in Tourism Industry | Receptionist, please submit an information request below and the school will contact you with further information.

Admission requirements

All eligible applicants will be invited to the interviews.

Interviews are held either at Tredu (Santalahdentie 10) or as online-interviews. Find the detailed information at the entrance exam invitations.

Requirements for student selection

• Qualification equivalent to a Finnish matriculation examination (high school diploma) or upper secondary vocational education

• Good command in English language

• Knowledge of Finnish language is required (A2.2.)

The education is mainly targeted at the applicants of EU or people living in Finland. For foreign applicants, a connection (i.g. relatives, spouse etc.) to Finland is mandatory as well as the knowledge of Finnish language.

Degree / diploma

Vocational Qualification in Tourism Industry | Hotel Services

Information request

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Tampereen seudun ammattiopisto | Tredu

Tampereen seudun ammattiopisto | Tredu

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Yhteystiedot

Tampereen seudun ammattiopisto | Tredu

Sammonkatu 45
33101 Tampere

 Näytä puhelinnumero
www.tredu.fi

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